FULL-SERVICE MANAGEMENT
Comprehensive support for every stage of the tenancy.
Explore exactly what is included. Select any service to expand its process, responsibilities and practical owner benefits.
01Property management serviceTenant PlacementAdvertising, viewings, reference checks and careful screening to find quality, long-term tenants.
A successful tenancy starts with the right match. We prepare the listing, coordinate enquiries and viewings, and assess each application carefully. Our screening process is designed to confirm identity, affordability, rental history and suitability before a recommendation is made to the owner.
- Targeted advertising and enquiry handling
- Organised property viewings
- Identity, credit, employment and landlord checks
- Tenancy setup and move-in coordination
02Property management serviceRent CollectionReliable weekly collection, arrears follow-up and transparent owner reporting.
Rent accounts are monitored closely so owners have a clear view of income and tenants receive prompt communication when something needs attention. If a payment is missed, we follow a documented, fair process, keep the owner informed and take the appropriate next step under New Zealand tenancy requirements.
- Regular payment monitoring
- Prompt arrears follow-up
- Clear owner payment records
- Documented, compliant communication
03Property management serviceProperty InspectionsRegular checks with clear notes, photographs and practical recommendations.
We coordinate entry, routine and end-of-tenancy inspections with the required notice and respect for the tenant’s home. Reports record the condition of the property, identify maintenance needs and give owners practical information for protecting the property over time.
- Entry condition reporting
- Scheduled routine inspections
- Photographic condition records
- Maintenance and follow-up recommendations
04Property management serviceMaintenance CoordinationTrusted local contractors, prompt communication and proactive coordination.
Maintenance requests are assessed, prioritised and coordinated with suitable Auckland tradespeople. We work within the owner’s agreed authority, obtain quotes where appropriate, keep tenants updated and follow the work through to completion. Urgent health, safety or essential-service issues are escalated promptly.
- Tenant maintenance request handling
- Trusted local contractor coordination
- Quotes and owner approvals
- Urgent issue triage and progress updates
05Property management serviceLegal CompliancePractical support with Healthy Homes and Residential Tenancies Act obligations.
We support owners with the documents, notices, records and day-to-day processes required for a well-run New Zealand tenancy. This includes tenancy agreement administration, Healthy Homes information, digital bond coordination, lawful access and rent processes, and organised records if a dispute needs formal attention.
- Tenancy agreements and required statements
- Healthy Homes documentation
- Bond and notice administration
- Organised compliance and dispute records
06Property management serviceFinancial ReportingClear monthly statements and organised end-of-year income and expense summaries.
Owners receive straightforward records of rent received, approved expenses and management charges. We keep supporting information organised throughout the tenancy and provide an end-of-year summary that can be shared with an accountant or used when preparing property records.
- Monthly income and expense statements
- Management fee transparency
- Organised invoice records
- End-of-year financial summaries
NEW ZEALAND REQUIREMENTS
Compliance handled with care.
We keep everyday tenancy administration organised and align our processes with current official guidance, so owners have clear records and tenants are treated fairly.
Check current Tenancy Services guidance- Signed tenancy agreements with the required property and compliance information.
- Healthy Homes requirements covering heating, insulation, ventilation, moisture and drainage, and draught stopping.
- Digital bond lodgement with Tenancy Services within 23 working days when bond is paid to the landlord.
- Correct processes for property access, rent changes, notices and tenancy records.
- Clear maintenance, inspection and communication records throughout the tenancy.
- Organised documentation for mediation or Tenancy Tribunal matters when required.
This overview is general information, not legal advice. Requirements should always be checked for the specific tenancy.
PERSONALISED SUPPORT
Ready to protect your property and simplify management?
Tell us about your property and we’ll explain the right level of support, with no obligation and no hidden surprises.